Return & Refund Policy

At Vyllorax, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

Returns

• Returns are accepted within 5 days of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Customers must contact us within 5 days of receiving their order to request a return.
• Returns requested after the 5-day period may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery and provide clear photos of the product and packaging. We will review the issue and offer a replacement or refund if approved.

Refunds

• Once your returned item is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items
• Opened health, beauty, or personal care products

Order Cancellation

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For any return, refund, or order-related inquiries, please contact us at:

Email: support@vyllorax.com

We aim to respond within 24–48 business hours.